Have to replace defective phone but want to keep my original plan

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Samsung Galaxy Ace II x - this model phone is defective. I need to get another phone but I want to keep my calling plan - it's really good and it's no longer available. How do I go about doing this? Does it have to be an android phone? do I go to a Koodo store? This is my second replacement of this mode. I am kind of mift I have to pay for a new phone, especially since it's discontinued due to defect ... I was also sold a phone that didn't have a working tower in my area. Anyway - How do I keep the plan mins/text etc., that I currently have while getting a new/different phone? Thanks
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Posted 3 years ago

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Chad Burr, Mobile Master

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How much is your current plan and how are you getting your phone?


If you're paying outright for the new phone then all you need to do is swap sim cards from the old phone to the new device. The Ace iix uses a full size sim so if your new device uses a different size (should be included with the phone if you buy from Koodo) you'll need to transfer your service to that sin via self serve.


If you're going to use a tab for the new phone and your plan is under 30$, your only option will be too use tab small. Tab Small allows you a 150$ subsidy and the flexibility to keep your plan

You can also take advantage of Tab Medium but only if your plan is over 30$.

If you're going to use any size tab, your previous tab balance needs to be paid off first, all of this can be done in self serve.
(Edited)

It's a $35 monthly plan - a very good plan and I have added the $2.00 a month for USA calls. I currently have a positive tab, around $60 or more. If I go to a Koodo kiosk/store can they change it for me and does it still need to be a full size sim? Does it cost to have it done instead of self serve? I'd prefer to bring it in and get a new one set with original plan all at once. I  read another post  stating the size of the sim no longer matters if I am getting the phone from Koodo. I hope this is true - my phone is almost completely dead.

Thanks

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Chad Burr, Mobile Master

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If you're buying a new phone from Koodo they should provide you a sim to get it going and if you do it at a kiosk there shouldn't be an additional charge to upgrade you.

While you don't have to change your plan, the tab has changed since your post 9 months ago. You can still use your positive tab as a credit but now you have to pay back any remaining device price over the next 24 months. (unless you're paying the balance up front of course).

So let's say you bought a phone for 360$ and you used a positive tab credit of 60$. You'd pay 12.50 per month for 24 months to repay the interest free,remaining tab of 300$.

So your bill would be 35$+2+12.50=49.50(+tx and fees)
(Edited)

Okay - really going to get a new phone only know I am being told by the employee at the Koodo store that if my sim card doesn't fit they will "cut" it for me for $5 ?

He also said that my positive tab credit would NOT be taken off the price of the phone like you explained. He said that I would pay the full monthly tab of say $15 + my plan for 20 months instead of 24. He said you can NOT use the positive  tab credit toward the price of the phone and then figure out the tab with that balance ...as you explain.

It gets really annoying to not be able to get a straight answer out of anyone. And the answer from real "live" people in the store is usually to call Koodo - which is what I have already done in the first place.

Please help!

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Chad Burr, Mobile Master

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Is this an actual koodo kiosk or some other retailer? Because they are wrong.

And they shouldn't be offering to cut a sim when a new sim is 5$ for non prepaid customers.

Something isn't right.

It's supposed to be a Koodo store - but I called another store and they said what you told me. Thanks :)


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