Have not received an e-mail confirming my online purchase

  • 3
  • Question
  • Updated 3 years ago
  • Answered
I ordered a new phone from the online koodo store, and I have not received any sort of confirmation e-mail and/or tracking number. Is this standard for Koodo? I'm sure the purchase went through, because my tab has been updated to account for the purchase, my visa shows the purchase and I received a confirmation number on the screen following the purchase. I would really like to receive a receipt for my purchase, so how can I go about getting one?
Photo of Deltaphi


  • 100 Points 100 badge 2x thumb
  • confusded

Posted 3 years ago

  • 3
Photo of Angeliika Ritchie

Angeliika Ritchie

  • 92 Points 75 badge 2x thumb
Same here. How long ago was it that you ordered it? It's supposed to take 24 to 48 hours. It's been eight days for me.
Photo of Deltaphi


  • 100 Points 100 badge 2x thumb
I ordered it on the 8th of January (6 days, 4 of which are business days)
Photo of Keyanna Tyrell

Keyanna Tyrell

  • 62 Points

I tried getting back on the page to see the confirmation code/tracking number but it keeps saying there's an error and it didn't go to my email either

Photo of Mayumi

Mayumi, Mobile Master

  • 115,182 Points 100k badge 2x thumb
You should send an E-mail about your online ordering.
Use this Email address from this link.

This conversation is no longer open for comments or replies.