have been trying for 3 days to get through to koodoo

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  • Question
  • Updated 2 years ago
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why can I not access my account, says cant access or it doesn't recognize and trying to phone in for 3 days is rediculous
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Wanda Tulp

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  • Ready to drop Koodoo plus the second account I got 3 days ago as I cant do anything with it. neither could the representative at the store.

Posted 2 years ago

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Goran, Mobile Master

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What did the store Rep try? Did you setup self-serve?
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Wanda Tulp

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Call koodoo, but I can't get through
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Sophia, Mobile Master

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Send them a private message on Facebook.
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Wanda Tulp

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Yes set up and not working, see other comments
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Sophia, Mobile Master

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Yes, we know. Click here: https://www.facebook.com/Koodo/ then send a message.
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Paul Deschamps, Mobile Master

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Try shooting Koodo a private message on their Facebook page and see if they can assist you there with your issue.
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Wanda Tulp

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In Calgary is is by store, I was already in the store and they said I have to call in, which is obviously not working
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Goran, Mobile Master

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I would still try the private Facebook message. If you cannot get through on the phone you may as well try everything. There's very little they cannot do.
(Edited)
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Mayumi, Mobile Master

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Did you register for self serve  and  validate your email address?

How do I register for Self Serve?
http://help.koodomobile.com/self-serve/registering/how-do-i-register-for-self-serve
(Edited)
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Wanda Tulp

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Yes, and it doesn't recognise my email, yet it sends me tons of promo to the same email and email, I can't reset my password, I can't access my online, I have no pin so the call in hangs up on me, the store rep said call in (go back to being hung up on) face book is by store (so go back to the rep at the store couldn't help) I have tried setting up again to no luck, and the plan I I bought for my son for Xmas is linked to this account so we can't do anything with that either as the data will plan is not looking g to be activated.
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EmilX

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Yo have to sign up for online to have access. Have you done that?
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Wanda Tulp

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yes, did that . See other comments