Has the extended warranty price gone up?

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I purchased my phone on may 25 and was told extended warranty would cost $99 plus $45 if i needed to use it for a fix/replacement. However, online here: https://www.koodomobile.com/extendedw... i see the prices listed as $129 and $49.

I would like to purchase the extended warrantty but would notbe impressed if the price has gone up without notice. Please let me know whats up. Thanks.
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Kyle Viktor

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Posted 3 years ago

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Paul Deschamps, Mobile Master

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Looks like it has indeed gone up in price from $99, prices fluctuate for everything so it's no real surprise that after a few months the price of such a program changes to better fit after working out the possible kinks that early adopters may have experienced.
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Kyle Viktor

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"after a few months the price of such a program changes to better fit after working out the possible kinks that early adopters may have experienced"

This sounds like jargon to me.

Also... I have had the phone for 9 days...It is pretty ridiculous if I have to pay more for the warranty after 9 days without notice... If that is the case, I am not really satisfied with my phone and the service anyways so I am seriously considering a refund and going with another provider. Hopefully, they will just give me the original cost of the warranty.
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Kyle Viktor

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That is a poor excuse which I now have to potentially for.

"Didnt promise you a time line"

Yes she did. 30 days...
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Chad Burr, Mobile Master

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If she promised you a price guarantee then yes you have a leg to stand on and should pursue it by all means. But if we're just talking the availability purchase the coverage then that's something different.

Nonetheless, call Koodo and discuss it. I'm sure you'll get satisfaction one way or the other and I do wish you luck
Hi Kylie, on May 25th, the staff at the Koodo kiosks likely didn't know yet that it was going to change, so it's not their fault. The others are correct though, when it was mentioned to you, you do indeed have 30 days to decide if you want it added to your phone or not. The day you add it though, it will be at the price that it's *currently* at. The other reason for the price change is the crappy exchange rate between Canada and USA, which is beyond our control.

$7/month is what most of the other service providers charge now, so it's still a reasonable price. Sorry that it went up, but it was just a case of poor timing, not anyone's fault :).
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Kyle Viktor

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My name is Kyle not Kylie. Anyways, it looks like the change occured on may 31st as indicated on the resources page of the extended warranty page on the koodo site. Therefore staff wasn't ever made aware of the impending price increase until the literal day of the price increase. Not only this, but the promotional plans ended on this day as well. So any new customers between may 2 and june 1st who were given an option to wait 30 days before purchasing a warranty are now being charged more through no fault of their own due to a lack of communication. You say it is no one's fault but it is very obviously koodo's fault for the way they timed it and keeping their associates and customers in the dark. That is shady on koodo's part as a business and is a very bad start to my doing business with them that I will remember as time goes on. I also question if the timing of the plan promotions and the warranty price hike are intentional as it feels like a fishy money grab.
(Edited)
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Mathieu, Mobile Master

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I work in retail and I don't see the new sale prices until the minute I put out said sale signs. Associates don't know what the company is about to do.
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Paul Deschamps, Mobile Master

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Bottom line you should have got it when it was first offered to you end of story. Most places won't even offer it to customers if they don't get it the day they bought the device so really your lucky you can get it at all.
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Timo Tuokkola, Mobile Master

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A) I said I worked in customer service for 5 1/2 years, not that I am currently employed as such.
B) I count at least 8 people on this thread who are all saying that you do not have a leg to stand on in this argument and nobody besides you who feels koodo is at fault. Perhaps you are the one who needs to grow up.
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Timo Tuokkola, Mobile Master

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Bottom line: unless the representative in question specifically encouraged you not to get the extended warranty at the time of purchase, or guaranteed that the price would remain the same even if you waited 30 days, koodo did nothing wrong. You will get the same answer whether you are on a koodo forum, a rogers forum, or speaking with the ccts.
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Timo Tuokkola, Mobile Master

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As you have clearly run out of intelligent things to say, and resorted to sarcasm and ad hominem attacks, I bid you a good night and may you sleep well in your conviction that you alone are right, despite the fact that nobody else thinks so.
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Kyle Viktor

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Ernest Hemingway over here
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Timo Tuokkola, Mobile Master

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Thank you for reinforcing my point.
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Kyle Viktor

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Thanks captain hindsight, but your 'should haves' don't contribute to my current situation whatsoever, and dismiss the context behind the problem at hand. So thanks for your opinion but no thanks.
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Paul Deschamps, Mobile Master

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I'm sorry you don't understand how the world works or don't like how the world works but take this as a learning experience. You feel you were wronged but Unfourtunatley that's not the case, as you can see by the many people here responding to you that all understand how things work and are trying to explain to you how things work so even if you don't like the truth you must accept it.
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Kyle Viktor

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Save your sorrys buddy, I understand the situation just fine. The only thing people (two people lol) are 'explaining', is that Koodo does not have to account for misdirecting their customers due to fickle market fluctuations seemingly outside of everyone's control. Good for you for being able to rationalize medicore customer service, but I expect more from the people I do business with.

I explained what a basic reasonable due process would entail (proper communication), which in hindsight Koodo has utterly failed to perform but further neglects to take responsibility for perhaps intentionally. I'm simply unimpressed and like I have already said, going forward I will keep this occurrence in mind.

Save your comments if you don't actually have anything constructive to say, it seems like you are simply interested in guard dogging corporate and stroking your securities instead of actually objectively looking at problems and trying to discuss solutions to improve customer service.
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rikkster, Mobile Master

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Kyle Viktor

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Thanks I will definately use this.
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Paul Deschamps, Mobile Master

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Koodo states in the agreement and on their website that they reserve the right to change prices at any time,
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Kyle Viktor

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Give it a rest paul, thank you for your contribution but you really aren't helping at all.
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Robert, Mobile Master

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Hello Kyle.

I understand your frustration if you are really not satisfied you could always return the phone in a 14 day frame
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Kyle Viktor

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Lol timo thats not what you said. Context matters buddy.
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Timo Tuokkola, Mobile Master

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Read it again, 'buddy'. That's exactly what I said.
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Kyle Viktor

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Right...
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Dave

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Kyle

I have been following this thread and read it several times to make sure

From what Timo said....they say they cant help you and want you to go bother somebody else - it is not lying....stores can add features that are offered by koodo (ie. $7/mth for extended warranty)...this happens even when yesterday it was $6/mth.

You are upset that it cannot be added at the store for the lower price but you have also mentioned that you are going to call in and ask to speak with a supervisor (they MAY be able to make the change...i dont know).

I am a koodo customer, not an employee, but I have worked in a call center....I would suggest that you ask for a supervisor instead of demanding one based on the sounds that you are getting upset at everybodys information.....you will get better service overall if you are nice.
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Kyle Viktor

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Im not upset at all. Just unimpressed with the circumstsnces. Those who have responded to me agressively have gotten agressive responses in return.
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Arika

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I will let you know that out of any provider, Koodo offers the lowest device replacement fee for ANY non-iPhone device. ($49) where at other providers it depends on the device, going up to $250. Even at TELUS (the parent company), they have to pay different replacement fees depending on device.

If you want to discuss getting it for less, I would suggest talking to the store manager and the rep that helped you originally. Call in, schedule a time (within the 30 days from when you got your device) and see if there is something they can work out. They might be able to manually discount it in the store - but don't get your hopes up.

But, it is always recommended to get what you may need at the time of purchase, especially when you have a time frame to return it. Get it now, think about it for a day or two, if you don't want it, cancel it. Easier that waiting and then finding out prices changed. Majority of people who say they are going to "think about it" come back too late, when the device actually breaks, or not at all.

Prices change and if you noticed, Apple care for iPhones also went up to the same price.... my thinking is that apple raised it and Koodo had to be as similar as possible, like usual.

Sorry that you are inconvenienced!
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Hellothere

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Ummm.... No.
"Only a $49 service charge for 2 incidents of accidental/liquid damage"
http://www.telus.com/en/ab/mobility/s...
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Mathieu, Mobile Master

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Arika has got it perfectly. I see it every day working in retail. Warranties are so much easier to get at the time of purchase, then you just have it and don't have to worry about dropping or breaking your device, because it's covered! Apple recently raised the prices for all of their products due to a "weak canadian dollar" so it could explain the raise of price right now.
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Kyle Viktor

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Thanks Arika, I apreciate your advice and insight. I like to take as much time as necessary before making important decisions, which is why I tend to hold things off when I am allowed. But I certainly see your logic and think in the future so long as I can be refunded that it is a better choice to buy first in the case of an extended warranty. I do understand that koodo's price is very competetitive but it is not the price that upsets me but the principle of the matter. If i am told something it should not be unreasonable to expect to get what was discussed.
(Edited)

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