Has been a week and I still haven't received a shipping and tracking email, received confirmation email

  • 1
  • Question
  • Updated 9 months ago
Ordered my phone a week ago, I received a confirmation email and was told I would soon receive a shipping an tracking email but I still haven't gotten it. Wondering if this is normal
Photo of Mackenzie Somers

Mackenzie Somers

  • 114 Points 100 badge 2x thumb

Posted 9 months ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,448 Points 100k badge 2x thumb
Hi Mackenzie, is there a backorder possibly on the device you ordered, which device was it?
Photo of Mackenzie Somers

Mackenzie Somers

  • 114 Points 100 badge 2x thumb
Black and 32 GB
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,448 Points 100k badge 2x thumb
Ok doesn't look like it's on backorder from tbr website notifications what's your order number and I'll have a Rep check it out if they can?
Photo of Mackenzie Somers

Mackenzie Somers

  • 114 Points 100 badge 2x thumb
HFO18545664
Photo of Mackenzie Somers

Mackenzie Somers

  • 114 Points 100 badge 2x thumb
Find it?
Photo of Ranjan

Ranjan, Official Rep

  • 28,708 Points 20k badge 2x thumb
Hi Mackenzie - looks like the phone was shipped out within the past hour. You should have receive it within 1-3 business days. Enjoy the new phone!