Has anyone successfully received older SMS history records from Koodo?

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  • Updated 2 years ago
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The Self Service page shows only the two previous months of Messaging History. I would like to see History from up to 13 months ago. I called Customer Service and they said to contact Koodo's privacy department, which isn't open right now. Has anyone successfully done this? I want to see the phone numbers and time/date stamps. How do they send the info, in email or in a letter? Anything else I should know?
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methroach

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Posted 2 years ago

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Paul Deschamps, Mobile Master

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It's my understanding that you need a court order to get older phone records than which is supplied to you by the company already.
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methroach

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I called Customer Service yesterday, and they referred me to the Privacy department which is not open on weekends. They also said that the Privacy dept should be able to give me the info, but I am not confident that they knew exactly what I wanted :( Are court orders needed even for just phone # and date/time stamps, on my own account? I don't need to know the contents of the texts.

I also saw an older question on this forum where someone wanted to know a number they had lost and messaging history was also > 2 months old. An official Koodo rep responded to them saying they could do it. Do you know why that would be allowed, but this would not be?

Edit: This is that other question: https://community.koodomobile.com/koodo/topics/how-can-i-get-messaging-history-of-my-account-for-3-m...
(Edited)
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Daniel, Employee

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Hi methroach! Customer service can only go back 2 months just like you on Self Serve. You'll need to contact the Privacy Department to get details about how far back you can get copies of your text message info. They're your best bet for info on their process. Thanks.
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methroach

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Thanks Daniel. Hope they can help me with what I need.
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methroach

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Updating for others who may be wondering the same thing: I called the Privacy Department. They were unable to provide any third-party details such as phone numbers, due to 'privacy regulations'. So they can show date stamp, time stamp, and whether a text is incoming or outgoing. The other person's phone number will be redacted.

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