Hand me down SIM card. How to transfer equipment that has been used?

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  • Updated 4 years ago
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Can my son use my old SIM card and phone? If so, how do I tell Koodo that we want to transfer use of the card?
(I have a new phone with a new smaller SIM card.)
We just tried to change phones using self serve but when we enter the SIM card number its says that this equipment is in use.
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Rachel Dalton

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Posted 4 years ago

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Sim cards cannot be reused so you will have to purchase a new one. They're only $10 ($20 for prepaid sim cards). Once you have the new sim, the sim swap should work flawlessly.