Had to change plan when I upgraded my phone on a tab small.?Just wondering why.

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  • Updated 6 months ago
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I upgraded to the essential phone on black Friday, but it wanted to change plans and it would not allow me to keep my current (former plan), even though it was a small tab
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Nelson Hernandez

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Posted 6 months ago

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Sophia, Mobile Master

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How did you upgrade your phone? You are allowed to keep your plan, but you would probably only qualify for the small tab again.
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Nelson Hernandez

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Online on November 25. Not sure if it was a glitch or something a long those lines, seeing as how your site was broken for the 23 and 24 of November.
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Nelson Hernandez

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And I upgraded to the essential phone.
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Allan, Mobile Master

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What plan did you previously have and which one did you switch to?
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Nelson Hernandez

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55$ unlimited talk and 3gbs data now I have 500 1 GB of data with 2gb bonus for 2 years.
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Nelson Hernandez

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It's also 55$ my new plan.
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Erwin

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Did you have a plan lower than $30?
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Nelson Hernandez

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No. My plan is a couple of years old, I mean was.
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Mayumi, Mobile Master

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If you had a $55 plan, then you were  qualify for Tab M too.
It doesn't matter how old was/is your plan. 
You need $45 or over plan to use Tab M, and you can use Tab S with any grandfathered plan.
(Edited)
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Nelson Hernandez

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But the plan I have now was in the medium section. And I paid more upfront so I could pay less in the long run.
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Nelson Hernandez

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I am going to say this once more, it seems to have happened to more then just me and i am sure it has to do with the outage you had on black Friday.
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Nelson Hernandez

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To be quite honest I am not surprised, that koodo's customer service is shit, after they started charging for calling in to speak to someone and the chatbot is a joke.
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Dinh, Mobile Master

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No, they don't charge you for calling in for things you cannot do it yourself.

So you paid $120 upfront and had $240 on Tab Small as of now?
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Allan, Mobile Master

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At this point you'll have to contact Koodo. You can send them a message via Facebook or any of the options in the contact us section.

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