Had account for 4 days, billed for whole month.

  • 1
  • Question
  • Updated 9 months ago
Opened a Koodo account earlier this month and 4 days later the billing cycle ended.  We were billed for a complete month.  Is the first month not prorated?  
Photo of Crystal

Crystal

  • 110 Points 100 badge 2x thumb

Posted 9 months ago

  • 1
Photo of Kelvin

Kelvin

  • 1,300 Points 1k badge 2x thumb
You are billed a month in advance, the first invoice would have partial billing from the day of your activation to the end of your billing cycle, plus the next month of service
Photo of Crystal

Crystal

  • 110 Points 100 badge 2x thumb
excellent!  Thanks!