I had purchased my $15 text base plan when I activated the phone and then bought 500 minutes that same day but with another $25. I should still have $5 from onl using $15 for the base plan. And I just emailed Koodo because I didn't know they charged for that too and am now out another $5, and to top it all off, it was to the wrong email address so I can't even read the answer.
Dennis is right! Calling customer care and asking for information is free. Please note that we cannot access your account on this public forum to give you an exact answer. If you couldn't find the information in your transaction history, we invite you to give us a call at *611 from your Koodo phone or at 1-647-788-3948 and we will gladly help!