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When I bought my prepaid phone, I purchased a $20 voucher and used $15 for my base plan. Therefore, I should have had $5 left on my account balance. I just bought another $20 voucher to use with the $5 in order to buy 500 minutes and now it's saying I just have the $20 on my account instead of $25. Just wondering how/if the $5 could have been used by koodo since I certainly did not use it towards anything. My phone is the HTC desire if that helps any.