had 3 cell phones with koodo and on the one i had 150 dollars credit but i took that one off but i still have 2 on where is that credit now?

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hi i had 3 cell phones with koodo and on the one i had 150 dollars credit but i took that one off but i still have 2 on where is that 150 dollars credit now?
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Jacob Wall

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Posted 2 years ago

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Ahmad

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Do you mean you had a positive tab of $150 and you cancelled the line? If so, then that tab money is now gone. If you're talking about a bill credit, its should be applied to the overall account
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Jacob Wall

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why didnt it just jump to my other phone accounts? it was all in my name
and yes it was a positive bal i still have and had 2 more cell phones with koodo
(Edited)
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Robert, Mobile Master

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Because you can not combine phone tabs together from 1 account to another. I'm very sorry that someone misinformed you on that important detail.
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Ahmad

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Each tab is associated with a phone line on the account. It's not associated with the account. The tab has no cash value and if you cancel the line before you use the tab, it's gone. It's not transferred, combined or given as a refund. Now you know going forward.
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Daniel, Employee

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Hi Jacob!

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Thanks! :)

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