GS8+ pre order

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Interested in pre ordering this phone (with VR glasses bonus). I can only purchase with a $28.00 plan. What happens if I cancel the plan, will I need to return the phone & glasses?
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Ian N

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Posted 1 year ago

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Timo Tuokkola, Mobile Master

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Typically you would need to return any bonus gifts if the account is cancelled within 90 days. I believe the gear VR and controller are bonuses from Samsung rather than Koodo though, so the policy might be a little different. If you keep the service longer than 15 days, returning the phone is not possible and you will be charged the full amount owing on the tab when you cancel.
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Cory

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If you cancel the plan (after 15 days), then you will have to pay off the remainder of your tab. The phone is not returnable after 15 days, or less if you exceed the allotted usage allowed in the return policy.
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Not Jean-Pierre Blais

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That last part is false for Koodo and TELUS.

"If your usage exceeds any one of these limits, you can still return or exchange your phone but you’ll be responsible for your bill."

http://help.koodomobile.com/getting-s...
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Sophia, Mobile Master

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That is only if you buy from Koodo direct. If you buy it from other stores, different rules apply so Cory was quite correct and so is the statement you read. It all depends where you buy the phone and plan.
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Not Jean-Pierre Blais

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Best Buy:
Subject to usage restrictions set by the carriers, cell phones may be returned within up to 15 days of the purchase date
The Mobile Shop:
All returns are subject to the terms of the carrier Service Agreement and subject to carrier approval.
The thread that you should look at that includes answers from Mobile Masters and (ex?) Koodo employees: https://community.koodomobile.com/koodo/topics/future-shop-not-honoring-return-exchange-with-receipt-under-14-days

Ignore the first 1/2 of the replies that just waste time, and jump to
SOMEONE WHO KNOWS WHAT THEY ARE TALKING ABOUT!!!
So, regardless of where the phone is bought from, Koodo and TELUS phones can be returned within 15 days even if the customer goes above those limits because that is what the service agreements say. Bell and Rogers gang's phones can't be returned above those limits because their service agreements say so.
(Edited)
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Ian N

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Is the phone locked to Koodo when I receive it or only when I put the sim in?
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Ian N

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Thank you, just what I thought.
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Cory

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It's the same hardware and software Canada wide. The Software is multi CSC, and contains all the bloatware for all the Canadian carriers. It just sees the first SIM you ever insert, changes the CSC to that career, and locks to it. It then does a factory reset and installs the appropriate carrier apps/APN.

I have owned, flashed and rooted enough Samsung devices to know this is how it works. :)
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Not Jean-Pierre Blais

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Just because the software contains all the bloatware for all carriers and phones are multi CSC it doesn't mean they aren't locked to one provider only. That has nothing to do with locking. You can search the info or try yourself, that won't work. Like I said, Samsung seems to have done something different with Galaxy S7 and Galaxy S7 Edge, so they might have also done that with Galaxy S8 and S8+. But even the way did it, you can't just unlock it by doing a factory reset. If it was so easy to unlock, they wouldn't be providing free unlock codes for S7; they would just tell the customers to do a factory reset. So, all carrier phones in Canada are locked at the factory except iPhones, which contact Apple's servers, and Samsung's S7 and S7 Edge shenanigans which did not exist before and might have been removed in S8/S8+.
(Edited)
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Ian N

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But they aren't specific carrier locked until you put a sim in; I believe that's what my original question related to?
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Not Jean-Pierre Blais

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They are locked before they are packaged, which is done at the factory. Otherwise how are the phones supposed know which carrier they're locked to? They don't contact any server unlike iPhones. The exceptions are S7 and S7 Edge and might be S8/S8+. Anyway, you can try it and see for yourself. Turn on your S8 from Koodo with your other provider's SIM first. If it gets locked to that one, S8 is another exception, and you're happy. If it doesn't work, then S8 are also locked at the factory, you aren't happy, and you will need an unlock code.
(Edited)

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