The telephone and in store customer service is amazing. I have found everyone to be pleasant, helpful and quick for the entire 4 years I've been with Koodo. Best carrier I've been with so far and I'm the happiest out of all my friends and co-workers with my rates and service. It's actually FUN to go into my Dufferin Mall Koodo kiosk. They have wonderful staff there and I really appreciate their input and help.