Great Service, Great Support!

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  • Updated 4 years ago
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I like to start by saying thank you koodo! This is the first cell phone company I been with, I've heard stories about other phone company how they don't care about there customer, However this isn't the case with koodo. The biggest part of koodo I love is the easy tab plans. I start with koodo a year ago on a Samsung galaxy ace II X I bought the phone out right got a nice discount on the bill. Recently upgraded my phone to a Samsung galaxy SIII I love the phone, I bought it at future shop with my tab plan, They made a mistake of switching my phone plan to one of the newer plans the 45 dollar plan plus medium tab. I had a older plan the double data plan 400 mins 1GB of data for 45 dollars. I called koodo when I seen this mistake, and they quickly switched me back to my plan I got a year ago no fuss what so ever, and they didn't charge me at all for this mistake. Not like those "Other companies" I tell all my friends about koodo, and family members too. Looking forward to all the new features coming. :D

Just like to add I had to call tech support a few times for a minor problems no cell service (Setting changed on my phone because it unlocked in my pocket and messed something's up.) They were always happy to help no matter what my problem was.
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Posted 4 years ago

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John Lee

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That's really nice to hear! I'm glad you have a positive experience! Thanks for sharing.

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