I have been using Koodo for about 6 years, and have loved it. I always visit the Koodo booth at the Regent Mall in Fredericton, NB and get the best service. One of the employees, Kayne, is usually the one to help us, and blows me away with his service. He always remembers my husband and I, and puts up with my months and months of research and questioning before purchasing a new phone. He is always knowledgeable about your products and so friendly. I feel more like we're talking with a friend when we stop by the booth, and even when it's busy he make sure to say hi. The service we receive is one of the reasons we have no plans to switch to another cell phone provider.