GPRS Data Charge in Europe

  • 1
  • Question
  • Updated 6 months ago
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

So I travelled to Europe last week. Knowing ahead of time I was heading there, I added the International Data Roaming Add-on and the International Voice Roaming Add-on. I also switched to a 1Gb plan with lots of data remaining within the cycle.

After a few days there I finally decided to turn on my phone cellular service (iPhone 6S) to try calling home with FaceTime. My wife never answered her call so I hung off and turned off my cellular data.

After stopping at a wifi area, I went on my self-serve menu to see that I just used slightly over 1 Mb of data and I am almost billed $6 for this quick phone call on FaceTime that never happened.

Why is it that with international data and voice roaming activated I am billed data????
Photo of Alex


  • 80 Points 75 badge 2x thumb
  • Confused

Posted 6 months ago

  • 1
Photo of David

David, Mobile Master

  • 83,374 Points 50k badge 2x thumb
Koodo offers only 1 international plan including data - the $40 for 30 days including 50 MB, 50 Minutes of talk and 50 Texts. They do not offer a plan which includes 1GB of data while travelling internationally. It would appear that you used International pay-per-use data at $5.00 /MB for your FaceTime call.

More info on International calling rates here.
Photo of Alex


  • 80 Points 75 badge 2x thumb
Thanks David for your reply but I said that I activated two add-ons, that gave me international data and voice roaming, it is not a plan and I realise that. Why would they have fake add-ons if I needed an international plan I'm still confused. Anyone knows how to speak to a Koodo Rep?
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,644 Points 100k badge 2x thumb
The international data roaming add on only enables roaming data. You must then choose an appropriate roaming package. International data roaming is not included in any standard Koodo plan.

For more information about roaming see the link below

This conversation is no longer open for comments or replies.