Got new phone smashed the screen had phone for 2 days is it covered by warranty

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  • Updated 3 years ago
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Jonathan Haight

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Posted 3 years ago

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5s

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Not by manufacturers warantee.
Did you purchase the extended warantee?
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Mark Kokolsky

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Physical damage is never covered by manufacturer warranties, but it Is covered by some optional ones that you can pay extra for as 5s was talking about. Unfortunately if you don't have the extra coverage your kinda out of luck for your phone.
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5s

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And if your kinda out of luck, you can take the phone into Koodo Kiosk and have it sent out for a repair estimate.
And/Or look in yellow pages, for cell phone/computer repairs establishments and have them give you an estimate.
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Angela Howlett

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This happened to me within first three months. Breakage is not covered. I had a local guy replace mine for $75. Every store I called said at least $150. I was never offered an extended warranty.
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Angela Howlett

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May of this year
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5s

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Sorry you had experienced that Angela.
Despite the misguided rants above, what good Reps do and don't do and why, the Professional Koodo Reps hold a higher standard.
I hit the Koodo Kiosk one step behind the couple ahead of me and waited an hour, before my turn, as both Reps where now serving Customers.
Long story short, the Koodo Reps explained EVERYTHING IN DETAIL To CUSTOMERS SATISFACTION during the entire sales process INCLUDING WARRANTEES and last but not least the KOODO SURVEY followed with a hand shake, a smile and the word "enjoy".
Other Customers began lining up behind me and everyone in line was listening, with smiles on their faces, rather than pissed for the long wait.
This is how the Koodo Reps at the Georgian Mall, Barrie ON conducted their transactions. My Reps name was Diana.
You can also find this High Quality Standard of Service at the Zhers Mobile Shop, Essa Rd Barrie ON location, when you deal with Phone Rep, Matthew.

This service does exist Angela and I feel bad that your experience was not to standard.
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Angela Howlett

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My problem was probably not going to an actual Koodo Kiosk and dealing with cell phone reps in Walmart that handle all carriers. 
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5s

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Ouch!
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Ariel Estulin

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if you bought this with a credit card, they might have purchase protection. I know AMEX has 90 days from purchase date.

good luck

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