Got charged for call forward when I didn't even ask for it

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  • Updated 8 months ago
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I noticed last few months my bill looked slightly higher but I wasn't really sure why. I finally did some digging and noticed that Koodo added on call forward for an extra $3.00 a month without my consent!!! I removed the call forward option online just now, but should I call Koodoo and tell them to reimburse me for all the months they overcharged me?? Thank you.
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Jessie

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Posted 8 months ago

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Robert, Mobile Master

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Hello Jessie,

Yeah, if you call or contact them through FB @www.m.me/Koodo and explain your situation they will most likely reimburse you the charges. 
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Jessie

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Does Koodo generally reply back asap via the FB messenger?
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Allan, Mobile Master

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It's by no means a live chat. Typically they get back to you in a couple hours but with the Black Friday weekend sales things have been backed up a bit.
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Jessie

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Yeah no kidding. i'm still waiting for a reply back. :( lol
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Jessie

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Hey Robert, Thanks for the prompt reply. Super appreciated
.
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Jessie

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Does Koodo generally reply back asap via the FB messenger?
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Robert, Mobile Master

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No, there's some waiting time as they work in concert with the call center (it's not a live service). The advantage is that you don't need to wait on the phone.

Just give them all the info necessary (phone number, name, etc)
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Jessie

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Thank you. I will keep you posted. Fingers crossed.

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