Got A Text With Promo To Switch From Prepaid To Monthly, Says Promo Code Isn't Valid.

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  • Updated 8 hours ago
Got a text saying:
"Koodo: Don't miss out on this exclusive offer! Save $15/month for 1 year when you switch to select monthly postpaid plans. Redeem this by using the promo code SAVE15 at your local Koodo Shop or authorized dealer, or online at koo.do/switch Hurry - offer ends May 31, 2018! Conditions apply."

Anyways, it clearly says the offer ends May 31 and when I tried entering the code earlier today it worked, but when I came home and had time to actual complete the transaction, I enter in the same promo code and I get this error:
"Oops! This promo code isn't valid. Make sure this code can be used online or check that you've entered the correct info. Codes are case sensitive."

Are the servers just being update or did the promo end early? What happened?
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Erik

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Posted 3 weeks ago

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Kelsey, Employee

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Hey Erik, the promo didn't end early - let me have someone look into it. You should still be able to get it in store, but I'll have someone investigate what's happening online later this morning. Appreciate your patience!
(Edited)
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Kelsey, Employee

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Hey Erik, I'd encourage you to go in-store if you're able. There are some issues with the web offer that can't be resolved right away - but we are working on them today and I will keep you in the loop!
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Erik

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The reason I wanted to do this online was to avoid the $30 charge of doing it in store, and its kind of crap that I could have done it yesterday morning but not later. Keep me up to date!
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Kelsey, Employee

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Hey Erik - SAVE15 is up and running online. Make sure you clear your cache and your cart before trying again. Let us know if there are any other issues!
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Hadassah

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HI, Kelsey, I am also having a hard time using the promocode koodo switch to get a $25 per month canada wide unli call and unli text? please help
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Dinh, Mobile Master

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@Hadassah: What was the issue that you faced? can you elaborate more? I guess you could start from here https://www.koodomobile.com/rate-plans, you could select a BYOD plan --> add to cart --> I am new to Koodo -->  then enter the promo code with your phone number as validation code. The promo plan should appear for you to select.

If you do it online you would save $30 vs instore.
(Edited)