Got A Text With Promo To Switch From Prepaid To Monthly, Says Promo Code Isn't Valid.

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  • Updated 2 months ago
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Got a text saying:
"Koodo: Don't miss out on this exclusive offer! Save $15/month for 1 year when you switch to select monthly postpaid plans. Redeem this by using the promo code SAVE15 at your local Koodo Shop or authorized dealer, or online at koo.do/switch Hurry - offer ends May 31, 2018! Conditions apply."

Anyways, it clearly says the offer ends May 31 and when I tried entering the code earlier today it worked, but when I came home and had time to actual complete the transaction, I enter in the same promo code and I get this error:
"Oops! This promo code isn't valid. Make sure this code can be used online or check that you've entered the correct info. Codes are case sensitive."

Are the servers just being update or did the promo end early? What happened?
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Erik

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Posted 3 months ago

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Kelsey, Employee

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Hey Erik, the promo didn't end early - let me have someone look into it. You should still be able to get it in store, but I'll have someone investigate what's happening online later this morning. Appreciate your patience!
(Edited)
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Kelsey, Employee

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Hey Erik, I'd encourage you to go in-store if you're able. There are some issues with the web offer that can't be resolved right away - but we are working on them today and I will keep you in the loop!
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Hadassah

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There is no BYOD choice under the phone, its only on the plans, but the instruction on the link specifically says go koodo.com/phone first  :( this is really getting too complicated :(
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Mats

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Correct, with the $25 plan you can't get a phone(tab). The minimum plan is $35 to get a small tab.
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Kelsey, Employee

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Hey Hadassah, apologies for the confusion - you can go to https://www.koodomobile.com/bring-your-own-phone first to add a SIM card, and then add the promo code to have access to the $25 plan. SIMs used to be on the same page as the phones, but that changed recently. We'll update our messaging in the near future, thanks for mentioning it!
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Hadassah

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Thanks Kelsey, got it now. :)
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Hadassah

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Thanks Kelsey, got it now. :)