got a new phone a Alcatel Lume an i can not send text messages

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got a new phone a Alcatel Lume an i can not send text messages. i can recieve them but not send them. i reset network settings , am connected to wifi, took out battery and sim card. still not working
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Colleen Whitehead

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Posted 1 year ago

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Chadwick, Mobile Master

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About half way down this page in the link, Mathieu talks about steps to take if your having this issue. Try following those and see if it starts working.

https://community.koodomobile.com/koo...
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Colleen Whitehead

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i did all those things and i still cant send text messages\
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Chadwick, Mobile Master

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So you have already factory reset the device? What is the model number of this device? Will be in settings> about phone.
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Chad Burr, Mobile Master

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Did you just recently transfer your phone number from another carrier?