Got a new android phone but shows NO SIM, NO SERVICE. I checked settings and phone says insert USIM. Am confused?? Please help.

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  • Updated 4 years ago
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Teo A

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Posted 4 years ago

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Sophia, Mobile Master

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Hi Teo,

Do you have a Koodo plan? Did you insert your Koodo SIM card in the phone? Where did you get the phone from?
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Teo A

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Thanks. Yes I have been a Koodo customer for several years now. I have a monthly Koodo plan, Yes i inserted my sim card in the phone. I bought the android unlocked phone off ebay
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Sophia, Mobile Master

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And it's still saying that you need to insert the SIM card? Did you activate it in self service, Teo? If you did all that, it sound like it may be a faulty SIM card and you may need to get a new one I'm afraid :(
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Teo A

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Yes, it says NO service No sim card but when i go to Network operators >select automatically> it shows Telus. I used my sim on the previous andriod phone using and i have network. Is there anything as USIM card on Koodo?
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Sophia, Mobile Master

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Hmmm just a longshot, but what phone is it (model)? Is it a North American or international version? Did you make sure that 3G is enabled (ticked)?
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Teo A

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Its a chinese 4G Lite android phone, I enbled phone data but still no service but saying insert USIM card
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Dennis, Mobile Master

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Is this a dual sim phone?

What is the make & model number of the phone?
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Teo A

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Yes Dennis its a dual sim phone. Its no name brand android 4G PHONE.
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Dennis, Mobile Master

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Did you try the sim in the other sim slot?

Do you have the correct sim activated on your phone?
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Teo A

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Yes I did Dennis, it works on my other android phone, I have had that sime card for a long time
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Dennis, Mobile Master

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Sorry I mean is this Dual sim active or dual sim standby?

If standby, make sure you have the correct slot turned on
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Teo A

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Thanks Dennis, I made sure it was on and not stand by but was still same. I used my koodo sim and my friends Telus sim. It kinda shows signal bars but says NO sim, No service
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Dennis, Mobile Master

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If the telus sim also does not work, then either there is something wrong with the sim card slot of the phone does not have the right frequencies for Koodo's network
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Teo A

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Yes, the auction for the phone on ebay says Unlocked 4G android phone
Copied from auction: 4G LTE Dual Model GSM /TD_SCDMA 2 Band 900 MHZ / 1800 MZH
HSDPA, 42 Mbps; LTE, Cat4, 50 Mbps UL, 150 Mbps DL (Neo LTE+)/ HSDPA, 21

Mbps (Neo 3G)

*** GSM 900 MHZ / 1800 MHZ COMPATIBLITY FOR POPULAR COUNTRIES
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Teo A

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Thank you very much Dennis
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Dave

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Checked USIM and it stands for Universal SIM

I have looked at this thread and wondered, do you know if it is unlocked? do you know if that phone is compatible with our network?

Sorry, these are the first 2 questions I would ask since you know that there is no problem with you SIM card (since it works on another phone)
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Teo A

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Thank you very much!!
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rikkster, Mobile Master

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The radio frequencies that Koodo operates on are: HSPA 850/1900 MHz and the LTE network uses 1700/2100 MHz. Your phone is not compatible with Koodo's network.
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Teo A

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Thank you very much!!
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Decrypter

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Her's something that might help. Nothing like being instructed by a twelve year old...LOL! https://www.youtube.com/watch?v=QbS3w...

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