Got a call from Koodo 1-866-995-6636 , WHY support ask $5

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my plan is Prepaid Koodo Windows phone
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Linda Allan

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Posted 1 year ago

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Allan, Mobile Master

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What exactly did they say when you got the call?
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Linda Allan

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Thank you Allan, Dennis , and Paul for your assistance,  it's a mystery.
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Allan, Mobile Master

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No, they would still be open at 6:35pm.

Hours of operation (local time):
Monday − Friday: 9am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
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Dennis, Mobile Master

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Hi Linda,

I wouldnt worry about it.  And if you did reach customer service, there would be no charge since you are not asking Koodo to do something you could have done yourself on Self Serve.
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Paul Deschamps, Mobile Master

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That's already been covered yesterday Dennis
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Dennis, Mobile Master

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LOL.... I was distracted by the French response.  I didnt even notice there was more posted after that too
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Dennis, Mobile Master

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Someone randomly called and asked you for $5?
Sounds like a scam to me... but usually they ask for more than $5.  Never give out any personal info when "they" call you claiming to be from "where ever"
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Paul Deschamps, Mobile Master

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If you mean that when you called you were prompted to have to pay to talk to someone then that's not the case, you only have to pay for customer service to do things on your account that you can do on your own through self serve online such as changing your plan..... you don't pay just to talk to someone.
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Linda Allan

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Paul, de toute facon , ces eux autres qu'il mon appeler!
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Linda Allan

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Dennis , no they did not ask for $5. I had to call customer service to find out what the call was about and the options says I would have to pay $5. for help.
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Paul Deschamps, Mobile Master

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Yeah you won't have to pay the $5 it's just for what I mentioned above.
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David, Mobile Master

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My practice is that if it was not sufficiently important for the caller to leave a message, it's not sufficiently important for me to return a call.
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Mathieu, Mobile Master

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I'm thinking perhaps a rep called to try to offer you a deal to change to post-paid
(Edited)

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