Google Play Store: Error while retrieving information from server. [RPC:S-7:AEC-0 OSMJ-YTEH-SUNLO]

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  • Updated 3 years ago
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I have a LG G3 running Lollipop; had trouble with the Google Play App Store connecting to download any apps or update any existing apps. Sometimes I get a white screen, sometimes a regular App store screen.

I have already walked through fixes with Koodo client services, and did a factory reset (including removing sim card).
Google accounts have been removed/re-added, but to no avail. Seems a common problem on various Android support pages. The error states:
 Error while retrieving information from server. [RPC:S-7:AEC-0 OSMJ-YTEH-SUNLO] help!
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Nik

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Posted 3 years ago

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Mathieu, Mobile Master

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Hi Nik,

If you've already been through customer support about this issue, then I would recommend you go to a Koodo stall and have them send the phone out for repairs under warranty or have it exchanged if you had the phone for less than 2 weeks.

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