going over in data

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  • Updated 1 year ago
I am already stressed about becoming seperated, have my kids 1/2 time now, and moving. I am moving in a month and no internet until then. I just used up all my data 750 and have been charged $5.00 for more data....does anyone know if this allows me a certain amount or is there a $20 bracket to get more....running out of patience
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Paul Molyneaux

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Posted 1 year ago

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Allan, Mobile Master

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You'll have to look at your plan. For some plans it is $5/100MB, olders one will have $5/50MB. Just login to self serve, view your rate plan and see what it says for you. You can keep doing this for as long as you want but you should get stopped at $50 in charges, then be asked if you want to continue. Also, you should have an option to purchase a data top up which I would suggest over $5/x amount.
If you plan on using a lot of data I would suggest upgrading to a plan with more.
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Paul Deschamps, Mobile Master

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If you using online communications to deal with separation or issues like so to fill out forms and do research on rights ect you could always visit your local library or coffee shop and use their free wifi if the extra cost of using your phone data is becoming costly, I know that's been helpful for me and others I know in the past for short term extra usage dealing with life issues.
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Chad Burr, Mobile Master

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Or temporarily change your plan until your use and life becomes somewhat more predictable. Sorry for what your going through.
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Dennis, Mobile Master

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If you do change your plan mid-cycle, note that there will be pro-ration charges.

As an example, This means if you used 1GB on a 750MB plan and you switched half way (15 days in), you technically used 1GB on a 375MB bucket.  Resulting in higher overage charges for the first 15 days.
Also if you switched to a 2GB plan, your data bucket will be 1GB for the remainign 15 days.  The same goes for minutes
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David, Mobile Master

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I did a bit of digging, since I have heard lots of concern about the pro-rata of plans. What I have learned is that only minutes are pro-rated, and data is not. While many get caught by trying to change their plan when they are going over in minutes to great after-the-fact expense, doing so to address expected higher levels of data does not have the same effect. Thus if you change plans part way through the month BEFORE over consuming your data, you can avoid overage charges for data. Minutes, on the other hand do get distributed through the month, and the best way to avoid overage costs if you are on a limited minutes plan is to add the unlimited minutes add-on for $20.

Hope this clarifies things!