going from monthly to prepaid plan

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  • Updated 5 months ago
i purchased a koodo telephone about 2 weeks ago with a monthly plan but now i want to go on prepaid. I tried registering on the prepaid site but the response i got was that the email address was not available??? and that the sim card number not valid??i just bought the sims card today and the koodo salerep stated that i could switchover no problem.please advise how I can proceed?
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Tania PM

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Posted 5 months ago

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Janice Naugler

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Are you near a koodo store can do it there good luck they be happy to help you I like koodo they are awesome o have no problems with them at all
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Dinh, Mobile Master

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Hi Tania,
You cannot change from postpaid to prepaid that way. Postpaid and prepaid are 2 separate systems.

As you are already a customer, you could visit a Koodo kiosk and see if they can switch plan for you.

If you don't want to visit a store, you could buy a new Prepaid SIM, activate it (with a new email) and port the current number to it (or you can call customer service to cancel the postpaid plan).
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If you've already bought a prepaid Sim you can sign up with prepaid using the same email as post paid since they are two different things.

As the Koodo rep said, you should have no problems signing up and then porting your number in from post paid. Just make sure you entered email address properly(it hasn't or isn't already used with prepaid) and you have a prepaid Sim entering correct numbers.