Give customers a like loaner phone when they send devices out for repair

  • 5
  • Idea
  • Updated 5 years ago
  • Not Planned
Someone just posted a topic saying that the Koodo shop gave her a Blackberry loaner phone when she had a Samsung (so it's safe to say it was an Android) and it messed with her data since the OS 7 devices need the special provisioning code to work.

My suggestion is simple: ensure that customers get a loaner phone that is of the same OS or at least a similar device to eliminate confusion and make the customer more comfortable with their loaner (and prevent plan issues with earlier BBs). If they get an Android, their loaner should be an Android, etc.
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,404 Points 100k badge 2x thumb

Posted 5 years ago

  • 5
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,546 Points 100k badge 2x thumb
Agreed, although I suspect it largely depends on what loaner devices they have in stock at any given time.
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,404 Points 100k badge 2x thumb
So carry some of each kind. It's not that hard to procure some extra loaners of different OSes
Photo of Moto G

Moto G

  • 6,066 Points 5k badge 2x thumb
I agree also.
Photo of Myke

Myke

  • 45,090 Points 20k badge 2x thumb
Also agree.
Photo of HippieLongstocking

HippieLongstocking

  • 24,720 Points 20k badge 2x thumb
Timo is 100% correct !

This conversation is no longer open for comments or replies.