Getting frustrated!!!

  • 1
  • Question
  • Updated 10 months ago
I won't it let me remove an add-on? Says can't remove at this time. I'm not paying to call and have it remove for $10 when the add-on is $10. Help!!
Photo of Jennifer Vidler

Jennifer Vidler

  • 70 Points

Posted 10 months ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,898 Points 100k badge 2x thumb
Hi Jennifer, what add-on are you trying to remove, is it an addon that automatically removes after a certain time such as travel addons?
Photo of Bernard

Bernard, Official Rep

  • 81,102 Points 50k badge 2x thumb
Is it your phone protection add-on? It's a third party insurance and for now it can only be removed by us. We are working on it though and in a couple of months it shouldn't be an issue. For now send us a private message on Facebook and we will do it for you . No charge of course, since it cannot be done online.

Or, as Paul asked, a different one?