Getting Error texts from 533-7 everyday?

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  • Question
  • Updated 4 months ago
  • Answered
Everyday since I switched to Koodo from Telus I get text messages from 533-7. The message reads, "Error. No User Template for KDO. MDN: my phone number; NotificationCode:BLOCK_CAN_REMINDER_AUTH. What's going on?
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Brian Jessome

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Posted 1 year ago

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Robert, Mobile Master

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Hello Brian.

I think it's something related to the porting. I'd say you would need to contact Koodo in order to solve that issue
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Brian Jessome

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Thanks Robert, I've been trying but their wait times are very long. Will give it another try. I appreciate the response.
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Allan, Mobile Master

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You can choose the call back option or message them on facebook (https://m.me/Koodo) or through twitter dm.
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Brian Jessome

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Tried calling again and used the call back option. Thanks Allan. Never thought of a facebook message.
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Lily Warner

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Hello, did they say why this was sent? I just received one today, not really sure what it means.
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Robert, Mobile Master

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But, does your phone work? Did you port it recently as well?
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Lily Warner

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It's working fine. What do you mean by port
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Goran, Mobile Master

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Port as in did you transfer your number from another carrier? That is known as "porting."
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Jasmine Pichor

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I'm starting to get this message as well, I just ran out of data on Monday and I got the message yesterday and today.
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Stephanie B

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me too i am having those weird messages. I wont click on them tho. WHat is going on KOODO????
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Dinh, Mobile Master

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The 5337 seems to be a number for data usage notification, what were your data usage status?
(Edited)
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Alysha Ahsyla

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Error. No User Template for KDO. MDN: 2263439349; NotificationCode: BLOCK_CAN_REMINDER_AUTH what does this mean
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Dinh, Mobile Master

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I have no clue, can you post a screenshot here, and also send a message to Koodo facebook and see what it was for.

It could be just some glitches. But I would suggest you check the data usage in your selfserve and see if anything peculiar there.
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Meaghan Mosher

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I started getting them yesterday and got 4 during the night
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Bernard, Official Rep

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Folks, let us take a look what's going on. As soon as I have news, will let you know. 
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Helen Fish

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I called koodo this morning and they said they are upgrading their text data settings and it is a glitch in the system and to ignore all of them as I too received 4 yesterday
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Rhonda Carneiro

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We are reading this as my daughter just got the message come up on her phone I guess it's not fixed
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Justin Higgins

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I just received this msg again!!!
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Meaghan Mosher

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I've had 7 more between 11pm last night and just now
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Bernard, Official Rep

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Yes folks, if you are in the process of receiving notifications for your data usage this may still occur. Once you either reach the 'block/pause' phase (when you used all your data) it will automatically clear. @Meaghan, you are very close to fully using your datat for the month as you can see online too. I believe all should be back to normal in the next day or so. 
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Bernard, Official Rep

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@Justin, for you the most recent data notification SMS you received (50%) seems it went through ok. At least I can see that from our end. Can you confirm? Thanks!
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Francois landry

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i have gotten 12 of these messages in the past 2 days...
(Edited)
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Francois landry

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Ah, thank you. Is there a way i can help with the authentication process then?
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Dennis, Mobile Master

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Once you reposnded to the facebook private message and answered the questions, you just need to be patient
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Francois landry

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all i have done is message them, i didn't receive a message from them, did i do it wrong?
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Dennis, Mobile Master

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You should have received an automated reply that looks something like this
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Francois landry

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oddly enough I didn't, but she ended up answering me a bit later, now its just to wait and see if i get another error or not