Getting charged Long Distance

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  • Updated 2 years ago
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I have the 5GB Unlimited talk and text plan. However on every one of my e-bills I see a $1.00 long distance charge. I rarely ever call, and when I do it is local. Under my plan details it says "Unltd Local Family Calling", I did a quick search and local is Canada wide, whilst long distance charges apply to calls outside the country. Can anyone explain or clarify as to why I am getting charged for long distance every bill? Thanks in advance.
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Safi

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Posted 2 years ago

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Robert, Mobile Master

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Well local is not Canada wide unless you have a Canada Wide plan. Is your plan named Canada Wide?
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Dennis, Mobile Master

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What does it say n your pdf ebill?  The full details are on there
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Safi

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Bernard, Official Rep

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@ Safi Page 5 on your latest invoice, line 65 shows the call you made and the charge. Hope that explains thing. 
Just a heads up, you are on a regional plan that given your residence you are not eligible for. Please change to a plan in your province before the next billing cycle to avoid complications.

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