Getting an Updated Bill

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  • Question
  • Updated 2 years ago
  • Answered
I paid my bill last month on time (though it was 1 day to go) and I do understand that it takes a few days to process however my bill for this month includes the "non payment" from month before.  How can I get an updated bill (or just an amount of exactly what I owe).  I have tried phoning for information but it keeps asking for a 4-6 numerical digit pin number.  Don't remember entering/getting one when I signed up.  Help!
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Julie Rees

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Posted 2 years ago

  • 1
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Dennis, Mobile Master

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When you call Koodo, just press 0 to talk to a rep and they can verify your identity in alternate ways
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Timo Tuokkola, Mobile Master

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If you sign into self serve it will also show you the current balance owing.
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Melissa, Employee

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Hey Julie! Timo  is right, you can take a look at your current balance owing on your self-serve.  You only get one bill per month and all payments made are reflected on your current amount due.  Thanks :)!

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