Getting a closed account refund

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  • Updated 1 year ago
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I need to get a refund on my closed account (closed almost l0 months ago).  I have $300 coming to me.  I moved to the U.S.  My on-line account password has expired and I can't get another one.  What do I do to request this money?
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Dianna L Connors

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Posted 1 year ago

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Robert, Mobile Master

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Hello Dianna,

Why do you say that's there's a 300$ refund waiting for you, not sure to understand...
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Dianna L Connors

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That's what it says on my statement.  I have a $300 credit.
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Goran, Mobile Master

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Send a private message to Koodo via Facebook or DM via Twitter so they can verify and process you receiving the refund as a cheque.
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Dianna L Connors

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I did get a new password, and my on-line statement says I have a credit balance, I assume from overpaying.
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Dianna L Connors

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OK I will try that.  Thanks. 
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Dianna L Connors

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Can't find a way to send a DM to Koodo via Facebook.  I just get a list of possible stores.  I don't have a Twitter account and that sounds a little too public anyway.
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Allan, Mobile Master

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Here is the direct link to messenger:
https://m.me/Koodo

Their page can be found here, https://facebook.com/Koodo, as well as the bottom of the page by clicking the facebook icon.
(Edited)
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Goran, Mobile Master

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Messages sent via Facebook and direct messages (DM) are not publicly seen and is increasingly a way for corporations to provide customer service. You're good and for Twitter you only need minimal information for an account.