Get it together or I will move to the compitition

  • 1
  • Question
  • Updated 5 years ago
  • Answered
I am so pissed off with Koodo right now I am ready to cancel all of our company Phones with you. I have bought 4 Otter Box phone cases from you in the last 30 days and all have broken. The last one in 24 hours. At 70.00 a piece I am expected to keep purchasing this crap and just suck it up. I along with my Companies, have 8 phones with you and this crap is enough to make us go to another carrier. If I am paying that amount of money for a product you people suggest then I best be getting the product I am paying for.
I request a quick resolution to this issue and if not I will take my business elsewhere with the recomondation that others do likewise.
Photo of Jeremy Taylor

Jeremy Taylor

  • 72 Points

Posted 5 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Hey Now Jeremy,

Otter Box is the Manufacturer of the Case and as such each case has a warranty. Have you tried contacting Otterbox?

Here is a link to The OtterBox Warranty Procedure:

Some of your accessories may also be covered by in store policies. Have you contacted the Store / Kiosk where you purchased them?

If you got them at the WebStore you'll need to contact the webstore via email to get something going.

Hope this has been some help if so a star is a great thank you!

Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
You get the star from me Chad!

And Jeremy I don't get you.....

a; I normally learn my lesson after the second failed attempt yet you keep buying something that doesn't work for you.

b; When your Michelin tires go bust on your Ford F-150 do you blame Ford or the maker of your tires?
Photo of Mark Kokolsky

Mark Kokolsky

  • 10,722 Points 10k badge 2x thumb
In my personal experience Otterbox cases have been great for me. But if you are having problems with them Id probably suggest looking at a different brand of case, I know Incipio makes some nice cases, as well as companies like Seidio who even makes some waterproof ones if you don't have an iPhone.

But as previously mentioned Otterbox doesn't make cases specifically for Koodo, They just get recommended as they are traditionally a very good option for a case. But I would recommend doing as Chad said and contact Otterbox for a warranty replacement or to see what they can do.
Photo of Erwin


  • 23,576 Points 20k badge 2x thumb
Okay your not happy with the case, but are you happy with your network service though?

The case is out of our control, we cant change the design, the material, etc. But we can change soemthing on your service. So you should totally complain to Otterbox and not here.
Photo of mattjs


  • 15,658 Points 10k badge 2x thumb
It's actually pretty astonishing the amount of posts on this board that have absolutely nothing to do with koodo.
Photo of rikkster

rikkster, Mobile Master

  • 68,400 Points 50k badge 2x thumb
Otterbox has a hassle free warranty policy, it's really quite simple. Fill out the form and upload pictures of the defective product. Last month, I received a brand new Defender series case for my HTC Raider, thought I was only going to get just the part that was broken, but they sent the entire case!

Took three business days to ship the case from the U.S. and the case arrived on time. I was able to track the progress of the shipment. Excellent company to deal with in my opinion.

I see that Chad has already posted the link, just thought I would share my personal experience with the company.

This conversation is no longer open for comments or replies.