generic error on prepeid login

  • 2
  • Question
  • Updated 3 years ago
  • Answered
Why am I getting a generic error message when logging in to my prepaid account? Have tried resetting password.
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Donna MacIntyre

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Posted 3 years ago

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Chad Burr, Mobile Master

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Try using a different browser. Or clear your cache and cookies from your current browser and try again.
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Donna MacIntyre

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Tried different browser (IE) and cleaned cache. Still same error
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Chad Burr, Mobile Master

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Okay so you'll need to call into Koodo customers service after 10am at *611. It's a free call.

They'll give you a temporary password so you can login.
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Donna MacIntyre

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will do
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Donna MacIntyre

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will try thanks

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