Galaxy s6 edge, wont receive any calls, but can make them. Help Me

  • 1
  • Question
  • Updated 2 years ago
  • Answered
My phone today just started not allowing calls come through. The incoming calls don't even go to my voicemail and say incomplete dial on the other persons phone. I can make outgoing calls no problem. Can also receive and send texts.. can any body help me figure out whats wrong??

I tried restarting the phone. Double checked to see if the do not disturb was on, its not. Just tried contacting koodo but they are closed for the evening
Photo of beezy


  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 107,634 Points 100k badge 2x thumb
I have absolutely no solution for this... I think it may be a technically related problem. I don't have nothing that comes in mind right now! 

You will need to call Koodo or message them in the morning!
Photo of Levis

Levis, Employee

  • 2,174 Points 2k badge 2x thumb
Hi beezy, are you having issue receiving calls from only one person, or multiple? If it is only one, I suggest you ask the person to contact their carrier. If it is multiple, you'll have to call in our technical support for troubleshooting, as this definitely sounds like a network issue.
Photo of beezy


  • 80 Points 75 badge 2x thumb
It is from multiple people.

I will call be calling koodo very shortly here.
Thank you