Galaxy s4 Menu button acting up?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
My Samsung Galaxy s4's Menu button doesn't work. It does, however, open the menu over and over and over. It seems to be quite random?
The phones been in a lifeproof case since I got it and hasn't been out of it except to clean the case screen (was worried something had gotten under the protective screen and that's why the menu button was acting up.)

I'm wondering if I should be contacting Samsung or contacting Koodo to get this figured out? I have only had the phone for a month and a half, maybe 2 months. Would really like to get this figured out. :(
Photo of Alex Wendover

Alex Wendover

  • 90 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,584 Points 100k badge 2x thumb
Are you running the most recent version of Android available for the S4? If not try updating it. If you are try doing a factory reset. If it's still doing it visit your local Koodo kiosk and they will be able to send it out for repair if it is indeed a hardware issue.
Photo of Alex Wendover

Alex Wendover

  • 90 Points 75 badge 2x thumb
Yes, running the newest version. I'm just doing a factory reset now and will update on whether or not that fixes it.
Photo of Alex Wendover

Alex Wendover

  • 90 Points 75 badge 2x thumb
just reset and now it's worse. ugh.
Photo of Dennis

Dennis, Mobile Master

  • 187,758 Points 100k badge 2x thumb
Bring it in to Koodo for warranty repair

http://help.koodomobile.com/getting-s...

This conversation is no longer open for comments or replies.