I have Android 4.0.4 'Ice Cream Sandwich' on my phone, and I'm trying to update to 4.1.2 'Jelly Bean'.
Installed Kies(2). It won't connect to my Koodo Galaxy S2 SGH-T989D phone. I've tried installing Kies on 2 different computers, one Vista, one Win7. I've tried 2 different USB cables. I've tried all kinds of troubleshooting tips (like connecting with USB Debugging turned on, which downloads drivers to Windows).
Nothing wrong with the USB cables. If I connect in 'USB Storage' mode, it works fine, I can copy files back and forth from phone to computer. And I use these cables to charge the phone.
The problem seems to be with Kies. It won't recognize, or 'see' the phone. I find it hard to believe that Samsung would put out a software that doesn't work. Surely Samsung has seen the myriads of postings from people having this problem over the last few years. I've followed the directions. Is there some requirement that I'm not aware of to make this happen?