galaxy 5 not registered in Mexico

  • 1
  • Question
  • Updated 1 year ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I added international plan on Sunday by phone and since then cannot get or call. Help. As I can't call you.say network not registered.took out sim card. No changes.selected network and a t and t. No changes. 7802032875
Photo of deanna

deanna

  • 90 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 106,940 Points 100k badge 2x thumb
Hello Jae.

Have you added the free international roaming package from self serve? Is data roaming enabled on your phone?

Here's how to add the free international roaming packages. There's two of them : 

Connect to sell serve and go to your add-ons


Click to change the add-ons



Search for 1) International Voice Roaming and 2) International Data Roaming



You should now have all those add-ons


Wish you a wonderful vacation!
Photo of deanna

deanna

  • 90 Points 75 badge 2x thumb
I don't show free options to add.only the $40 one I added.in Alberta on monthly plan if that makes a difference
Photo of David

David, Mobile Master

  • 93,614 Points 50k badge 2x thumb
You should be able to follow the steps Robert provided. Without the free add-ons, your phone will not connect to the Mexican Telephone network.
Photo of deanna

deanna

  • 90 Points 75 badge 2x thumb
 I COULD NOT FIND them to add because hey were ALREADY added.  sorry for caps not good texter. I have used this phone international before in us. just cant get anything to work in mexico and I need it for work
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
What networks are available when you do a network search?

This conversation is no longer open for comments or replies.