Frustration and surprise

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  • Updated 4 years ago
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...I switched companies a month ago but to do so I had to pay for an entire extra month with Koodo. At my age, over 70, I haven't the skill to figure out why a cancellation requires an entire month of fees, but today, a month later, I got a Koodo bill for over $60.00. There is no indication that it is a final bill...

...Don't tell me this is 'old news' and don't tell me how wonderful YOU think Koodo is.
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James Ison

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Posted 4 years ago

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Sophia, Mobile Master

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You should really call Koodo and ask, James, none of us here have any insight into your Koodo account to check your bill.

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.

Hours of Operation
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
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KaneSlavik

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Cancellation is set up for the last day of your billing cycle. Your final bill will contain any additional usage plus any outstanding tab balance.

Review your bill first and if you still have questions, then call Koodo.
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Chris Petersens

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Koodo is wonderful! :-)
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Sophia, Mobile Master

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Which really is old news :)
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Jonathan I, Mobile Master

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Wow you guys are trolls. Nice, but trolls. Lol
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womanticore

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Because even though Koodo doesn't offer long-term contracts, your billing is rated in one-month cycles. Cutting off mid-billing cycle would cause proration, so typically telecommunications providers require 30 days so that everything stays hunk dory with the billing cycle and you don't get any weird prorated charges.

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