Frustrated with Koodo Change in Tab

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When did Koodo change the tab? How were we notified? I went to purchase a new phone and the service rep told me we were told in some ads.Not really appropriate. He said nothing I could do about it. Well, yes, there is. I can switch to another carrier if that is their attitude. BTW- was the Oakridge Kiosk in Vancouver. Not impressed. I have three accounts on my bill.
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Cellphoneuser

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Posted 3 years ago

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Chad Burr, Mobile Master

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Carriers only have to notify you in advance if they plan to make a change to your current service. Since the Tab change doesn't have an impact on your current service, they aren't required to notify you.

Tabs changed April 19th and there were articles all over the Interwebz saying that changes were coming.
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Cellphoneuser

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Oh please. I've worked in marketing for 20 years - and worked at TELUS for 10 of those years. I understand how it works - and how things should work. And if you think it doesn't impact my current service you must be living on a different planet...it is costing me more money. You can't honestly say that doesn't affect how we think of the value we get from our plans- losing the 10% is a huge drawback - and frankly one of the key reasons I joined Koodo in the first place. I have two of my 3 kids on my account- because of the TAB! The plans aren't much different than other carriers.If you think articles on the "interwebz" means anything to personal customer service than you really have your head in the ground. If people have to babysit all the changes that you make without the right, courteous notification, you don't deserve our business. And, you definitely do not deserve your job.
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Chad Burr, Mobile Master

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I don't work for Koodo.

Sorry you don't like my answer but nothing changes for you if you keep things the way they are and since nothing changes, they aren't required to give you notice. Since you worked for Telus and were in marketing, you should know that.

Imagine if GM went around telling Ford how it was going to compete with them. Don't think GM would last long pulling those moves.

Good luck and I hope you find an answer that suits you.
(Edited)
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BobTheElectrician

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As long as you keep your current hardware, you can still choose from the "older plans/tab combinations", so at least they didn't give you a draconian %%% increase on your current plan. You and they are still paying off that hardware under the old rules and the old rates... so what's the beef?

If you want something different, then it's a new game. It's never a bad idea to check out the competition. And you can always buy unlocked and swap the sim while still paying & being subsidized on the old tab.

But you can't expect everyone to to remain frozen in time forever as far as hardware and plans are concerned. Sounds like a lifetime contract to me...
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Mark Kokolsky

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Chad and Bob are bang on, until you upgrade your plan, nothing changes for you. Its illegal for them to change the terms of your agreement without approval. They can change everything around you, but the changes only effect you when you choose to upgrade to the new system and use a new tab. Otherwise you can just buy your phones and keep going as you are.

As for the competitors, you can definitely take a look what they are offering, but I can tell you Virgin followed Koodo pretty much 100% for plans. I actually wish I worked for their pricing team, CTRL+C, CTRL+V and your good to go.
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Christina

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Unfortunately I understand exactly what Cellphoneuser is stating and they are undeniably correct. I am in the same boat. I have a tab 150 credit of $32 and want to buy a new phone using the $150 plus the $32 credit thus saving me $182 off the price of the phone, so now the phone should costs me that much less. That's $182 dollars I would never have to pay back because my tab plan should pay off the newly acquired tab of $150 at a rate of 10% of each months bill. So they are screwing me out of $150 for a phone. It's a concern for longtime customers. It's got me investigating a more satisfying plan and carrier. I'm sure others will too when they figure it out.
(Edited)
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Ivan, Mobile Master

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I don't follow. You can't have more than $150 of positive tab credit. Where is the $32 coming from? If it's a service credit, then it can only be applied to your monthly bill.
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Andrew

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Practically the issue is if you upgrade now it's costing you an extra $150 plus any increase in the cost of your new monthly plan. How it use to work was when you signed a tab Koodo would give you a discount of $150 on your phone and this would be reduced each month by the amount equal to 10% of your monthly bill and you would not have to pay any extra. Now however you will get $360 of the cost of your phone though the catch is it all must be repaid by you with the $15/month tab charge.
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Elinor

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" And if you think it doesn't impact my current service you must be living on a different planet...it is costing me more money. "

Well, I'm here on Mother Earth and my *current* service has not been affected one iota. My tab was paid off a few months back and the credits accrued are still banked in case I want to buy another phone from Koodo. However, I recently decided to opt for the 10% BYOD discount. Koodo is continuing to honour my discount. I am on a grandfathered double data, double minutes plan that Koodo continues to honour over the past 2 years despite a general increase in prices.

I think, Cellphoneuser, it's not your current service arrangement that's affected; it's your future phone purchase. Specifically, you want Koodo to guarantee you the right to buy another phone at some future date using the tab system previously offered. Well, that ain't going to happen any more than Koodo will guarantee to offer the same phone lineup for sale in perpetuity.

Koodo has kept the faith with customers while introducing a new price structure. We get to keep our old contract terms and still have the right to cancel at any time. Seems reasonable enough to this earthling!
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No Way

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Just disovered this myself when signing up our daughter.  Our cheap plan for $28 from the old way is costing her $43.  This has changed the game for Koodo in my opion, as it used to be a draw to now just another cell phone company.  The old way gave them a draw, now, not so much.

Its for sure costing people more, because now you pay the extra, where before it took 10% of your bill and put it towards the $0 phone, and once it was paid off it went into a tab credit of $100.  Math of this is, old way.  Get a free phone, have a $30 plan.  After 2 years, cost was $720.

Same plan now, with a $0 phone, is $1080 out of pocket.  $30 plus $15 tab.

So an extra $360 paid out of pocket


  And now no more credits.  What used to be a huge draw for people wanting out of the big 3 (Rogers, Telus and Bell) just makes them like anyone else now


(Edited)
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Mathieu, Mobile Master

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Phones have to be paid for Ken. Koodo plans dropped by 10%. Prices are the same anywhere you go. Only difference is that they hide the cost of the phone in the price of the plans. If you don't like the fact that you see the cost of the phone, by all means go elsewhere. I looked at different providers and it's all the same. At least now, if you don't want that tab charge, pay for the phone upfront and have a smaller monthly cost. 
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No Way

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Who said I left my plan????  I signed up my daughter on our account under a plan, and its changed.  Im re-reading what I wrote and I don't see anywhere that I left my plan.

I know originally 2 years ago, our phones weren't technically free, but the payments were less per month then than it is now for the "same" thing


Thought my math was fairly straight forward

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No Way

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If phone plans dropped 10%, than why is the same plan that 3 of us have for $28 costing her $30, plus the $15 tab.   What am I missing that the new way is better and cheaper?


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Mathieu, Mobile Master

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Because your 28$ a month  doesn't have a tab. She does.

As for the 2$ difference, shortly after Koodo launched the new plans they increased the prices by 2$. 
(Edited)
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No Way

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Yes, I know that to.  My point was, its not like it used to be to get the same thing.  I know how it works NOW and I know how it worked THEN. 


Just like the OP posted, what was a draw to Koodo, isn't now

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