Frustrated

  • 1
  • Idea
  • Updated 1 year ago
  • Not Planned
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Every time I call no one is ever helpful just eager to get off the line. They convinced me to also change my plan to unlimited services so that I don't get overcharged every month yet every month I do get overcharged. What's that about? And they charge you for using some apps. Are u serious. If I didn't know that why would u charge me. I wouldn't be using it if I knew. Me and my family have been with Koodo for a while but we are changing companies starting next month! Thanks!
Photo of Zahra Mahmood

Zahra Mahmood

  • 70 Points

Posted 1 year ago

  • 1
Photo of David

David, Mobile Master

  • 88,974 Points 50k badge 2x thumb
If you explain on detail hat issues you have, the community may be able to offer you some solutions.

Koodo does not charge for you to use apps. There may be data charges if you exceed your data allowance.
Photo of Dennis

Dennis, Mobile Master

  • 187,022 Points 100k badge 2x thumb
Have you looked at your detailed PDF e.bill?

You can change your plan on self serve to the ones that fit your needs.  With the current plans out in the market right now, they come with Shock Free Data so you will know when you are going over your data allotment.  Unfortunately there are no notifications for talk minutes or long distance minutes

This conversation is no longer open for comments or replies.