Denied service

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  • Updated 3 years ago
  • Answered
  • (Edited)
ok I paid the balance off my old bill. why am I been denied from Koodo I had the run around today I dont appreciate it thanks
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Rodney

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Posted 4 years ago

  • 1
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Chad Burr, Mobile Master

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What's being denied?
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Rodney

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getting a phone and service from you guys. I was told by AR all was good and same from Collections and now been told to go try again next week.
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Rodney

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I am waiting for letter from the credit agency saying this matter was paid and closed by them.
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Chad Burr, Mobile Master

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Let's keep it to one thread. If they told you try again next week there's really nothing else you can do besides prepaid.
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Chad Burr, Mobile Master

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You'll need to call into koodo to get that information
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Rodney

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well that what I hate false info if paid already and getting letter from agency then it should not take months for it to get off
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Rodney

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when I try again.
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Chad Burr, Mobile Master

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Credit is funky like that.
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Rodney

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how am I now on reply's trying to keep on one thread LOL
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Some random Mobile Master, Mobile Master

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One important thing to note is the simple fact that past bills went to collections is enough for you to be denied service, even if said bills have been paid for since then.

The reason for that is that your credit history is bad (this is what credit checks are for). Even if everything's in order right now, historically, nothing proves to Koodo (or other providers) that the current situation will be maintained. What if, in 6 months, you're unable to pay your bill again? Koodo will have to yet again sell your delinquency to collection agencies and lose out. They don't want to do that twice.

You should consider prepaid while your credit history heals. In due time, with a proven track record of healthy credit habits, you can try again and stand much better chances of being approved!

Hope it helps!

EDIT: Prepaid can't be "shut down" or cut off since everything you do has already been paid for before use.
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Rodney

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so I was asked to go to a koodo store again and that letter was sent to koodo and my self that the case is paid off in full. I did not bother doing it. I also had SIN Birthcertificate and provincial card the local Store of koodo denied my provincial card after all this I am passing on the suggestion to try again I am happy of the chat on here and staying with WIND till my credit gets better.
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Rodney

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does Koodo sell the MOT G phones if so what does Battery not user removable mean thanks
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Sophia, Mobile Master

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It means that the battery is fixed, Rodney, you can't replace it yourself. But not to worry, the battery on the Moto G is fantastic, one of the best I ever had.
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Grace

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you fail to mention how long it take credit to heal when you have messed up paying a phone bill that you send to collections much quicker than any other cell phone company I know of, so how long to "heal your credit"???
 I question your integrity as a phone service company on this one issue in itself, you would seem to harm credit rather than build credit.
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Ahmad

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That has nothing to do with Koodo, Grace. If you properly research how credit reporting works you'd know that.

Grace, it's simple. Pay your bills. There are consequences if you don't. Not just your phone bill, any bill. 
(Edited)

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