Frozen phone

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  • Question
  • Updated 4 years ago
  • Answered
My phone is frozen on the screen saver picture and I'm not able to turn it on or off. It's been like it for about an hour - what do I do to get it working again?
Photo of Alana Thompson-Head

Posted 4 years ago

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Photo of Paul Deschamps

Paul Deschamps, Mobile Master

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If it has a removable battery then take the battery out for a minutetthenpput it back in and turn it on again. If it doesn't have a removable battery then hold theppower button until it turns off and back on again then when it turns back on again then let go of the button.

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