From Prepaid to Monthly Website Error

  • 1
  • Question
  • Updated 8 months ago
  • Answered
My prepaid phone died a few months ago so I got a new phone and decided to go with a monthly plan this time.  We just swapped all my information from my old prepaid phone to my new monthly phone.  Same email, same phone number.
Now, when I log into Koodo online, even on the "monthly" customer site, a prepaid bill of -14.22 just keeps coming up every month.  (Which is what I did pay when I was on Prepaid just to keep it active).  
My question is, how come I keep getting my prepaid account on Koodos website when I'm on monthly now?  
Photo of Brandie Monteith

Brandie Monteith

  • 70 Points

Posted 8 months ago

  • 1
Photo of Bernard

Bernard, Official Rep

  • 71,118 Points 50k badge 2x thumb
There is no bill/invoice on our prepaid service, so I'm a little confused. Would love to help though. Is the monthly plan under your name? Couldn't find your account. :-( If you send us a private message on Facebook we can check your account. 
Photo of Dennis

Dennis, Mobile Master

  • 177,926 Points 100k badge 2x thumb
What does it say on your detailed pdf ebill?