Frequency of Billing

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  • Updated 4 years ago
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My Koodo Billing period is from the 8th of one month to the 7th of the next month and I receive my statement by Email soon thereafter saying the next payment is due on the 2nd of the following month. I have my payment by direct debit to my VISA credit card and it appears to be taken usually on the 2nd day of the month.

My VISA billing is from the 27th of one month to the 26th of the next. For my VISA Billing May 27 to June 26 Koodo has taken payments on May 31 and June 20. This is unusually early in both cases and I guess if I don't get a bill for June 27 to July 26 I might be OK but the most recent Billing from Koodo states they will take a payment on July 2. So what's up? From my perspective I am being billed for 1 extra payment somewhere! HELP? CIBC says it is up to Koodo to reverse the extra payment so....?
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Dug Mackinlay

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  • confused

Posted 4 years ago

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Dennis, Mobile Master

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Looks like there was a policy change. See the link below

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