Free 30-minute long distance but charged after the 4th minute

  • 1
  • Question
  • Updated 3 years ago
  • Answered
When I got my koodo sim card, the attendant told me that I have free 30 minutes of long distance calls monthly. So, I made a quick call to the Philippines, about 6 minutes; but when I reviewed my first bill, only the first four minutes was free and I was charged for the succeeding minutes. I don't understand why. Can someone please enlighten me. Thank you!
Photo of xperiaZ

xperiaZ

  • 70 Points
  • unsure

Posted 3 years ago

  • 1
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
Long distance within Canada, not to the philippines. Who would offer 30 minutes of international calling for free like that?
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,404 Points 100k badge 2x thumb
Apparently it's a promotion for immigrants to Canada, but it's only for the 1st month. I never heard of that when I was at Mobile Shop so maybe it's a bit newer.
Photo of Anna

Anna

  • 6,126 Points 5k badge 2x thumb
Hey guys! What xperiaZ is referring to here is the New Immigrant Program. This program allows permanent new immigrants that have no Canadian ID or Canadian credit history to activate postpaid services with Koodo. It can only be used when a customer has none of the following forms of identification:
  • SIN
  • Drivers Licence
  • Canadian Passport
  • Canadian Credit Card
Also, The New Immigrant Program is only available to customers who have been in Canada for less than 6 months and have a Permanent Resident status. If you were activated under this program xperiaZ, you should be getting 30 min of free long distance calls every month. Since I do not have access to your account, I cannot see if you have this feature. Can you please send us an email on this secured link http://koo.do/11eMLdy and choose "Social Media" as a category? I will be more than happy to verify for you!
Photo of Danny

Danny

  • 3,454 Points 3k badge 2x thumb
That's very interesting.  Is there somewhere I can find out more about this?  A friend of mine might be coming to Canada next year.
Photo of mark buddenborg

mark buddenborg

  • 70 Points
nice,  my friend just came to Canada too

This conversation is no longer open for comments or replies.