fraud

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  • Updated 5 months ago
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How do I get in touch with the Koodo fraud department?
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Powell Lucas

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Posted 5 months ago

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Sophia, Mobile Master

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You can send them a private message on Facebook, they will advise you regarding fraud.
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Powell Lucas

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Thanks Sophia, but I don't know how to use facebook.. I'm an old dinosaur.
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Sophia, Mobile Master

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Is it fraud you suspect, or are you suspected of fraud? Not prying but there may be different answers depending on which department you need :)
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Dinh, Mobile Master

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Hi Powell,
Is there any reasons to contact the Fraud Department?
Normally when they are dealing with fraud cases, they gave out emails and phone contact to affected customers. If you want to report fraud cases, you could post here or contact Koodo directly.
(Edited)
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Powell Lucas

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How would they know if someone opened an account in my name if someone doesn't tell them? I'm sure the perpetrator of this fraud didn't tell the agent.
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David, Mobile Master

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Since they should have provided ID to open an account, that becomes even more troubling. You can call 1-866-99-KOODO (1-866-995-6636) to report the issue. I suggest a call first thing in the morning when lines are shortest.
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David, Mobile Master

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BTW, all the old dinosaurs are on Facebook . The youngsters all use Instagram! Just ask the grandkids!
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Dennis, Mobile Master

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I think you mean snapchat LOL

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