forgot password

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  • Updated 3 years ago
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what to do if i forgot my password for accessing voicemail - samsung
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Debbie Murphy

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Posted 5 years ago

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Jonathan I, Mobile Master

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If you log into Self Serve, you can reset it there. It's under the Plans and add-ons section.

If you're having difficulty, then call customer service using *611 from your Koodo phone or the recommended option of using another line so you can see what you're doing on your cell, use 1-866-995-6636.
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Debbie Murphy

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did that and all seemed ok, but when i logged in with the temp password provided, it said 'you cannot login in because someone else is logged onto your system" ???
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Mayumi, Mobile Master

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So your voicemail work now, but you have a difficulty to login your self serve?
If you have a land line, friends or family members phone, use it and call at 1-866-995-6636. They will fix your self serve account set up :)
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Joan Voogt

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worked for me..thx for the info

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