Forgot Self Serve Password.... Temporary Password Won't Work

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  • Updated 2 years ago
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I attempted to log onto my monthly self serve and couldn't remember my password. I used the forgot password option online via my PC. When doing so, the temporary passwords wont work. When I enter them I still get the message saying its not a valid username/password combination. I've tried both typing it in exactly as shown as well as copying and pasting the password sent to me in the reset email. Any suggestions?
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Justine Roberts

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  • Frustrated

Posted 2 years ago

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Robert, Mobile Master

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Are you sure there's not a mistake on either the email or password? For example and extra space bar?
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Justine Roberts

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Absolutely positive. I doubled checked for all of that. Even copied the new password into the field, typed it out myself and then deleted what I copied. 
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Mathieu, Mobile Master

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Hi justine,

If you keep having issues you will have to give koodo a call. They can reset it all for you!
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Janis Carter

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I tried that as well, but the automated system only wants to reset my password for my cell phone, not for the internet website self serve.  How can I talk with a person?
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Send a private message on Koodo’s Facebook or Twitter page. The reps have access to your account, which we don’t have on this board, and you will avoid waiting on hold in the telephone queue.

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