Forced US roaming add on

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  • Updated 3 years ago
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Getting charged $5 to send one text message from the US is outrageous.  Roaming should be pay per use with an optional add on pack.  Not gouging customers that just send one message.  
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Orion

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Posted 3 years ago

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Chad Burr, Mobile Master

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You're free to send up to 100 texts for that 5$ or you could wait until your back in Canada and send a reply or wait for WiFi and send a message through other means. No one forced you to send a text and those fees are posted on the website. Plus you get a welcome message from Koodo showing you the fees.
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5s

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Ya blame Koodo, why not?
In the olden days, when traveling, you'd write down your country codes and call bell Canada to let them know you where traveling.
In the age of mobile, mobile companies should just know your travel itinerary and not charge for anything.
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Chad Burr, Mobile Master

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I'm sorry but at the risk of sounding like a company butt kisser, these charges are not a surprise. And let's talk about the old Koodo days where Koodo would charge .60 cents just for receiving a text. After years of us crying that it was unfair because we had no control over it, they caved and stopped the practice. The fee schedule was changed to what it is today.
I have little compassion for those who don't take the time to find out about possible fees for what they do and then complain about the fee after its incurred. Sorry but take responsibility for what you do or live with the consequences.
This post isnt someone asking for help it's them sharing an idea and expressing their opinion. I'm hardly trolling by expressing mine.
(Edited)
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5s

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Very eloquently put. To bad I could only give 1 star.
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dwaveyca

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It's one thing to have little compassion for those who (ostensibly) don't take the time to find out about possible fees, it's quite another to rub their noses in it. 

I don't presume to know whether Orion made any effort to investigate what fees might be incurred by sending a text from the US.  Perhaps Orion thought that, just like in the old days, the telco would simply charge a per use fee - back then those fees would simply add up to well over what the $5 add-on now buys; there was no add-on but if one were only in need of one or two uses then one needn't worry.  What I read (perhaps mistakenly) in Orion's question was that there was an expectation of paying per use because the add-on option was not selected but Koodo made that selection for Orion instead.  I can say that in my case I was not aware a new add-on had been introduced, and not being one to use my cell phone during my vacation trip abroad I had no reason to expect that I would receive a text, let alone think the fee for it had changed.

Yes, I recognize Koodo is in a no-win situation here - blamed if it rolls up the charges when a customer doesn't select the add-on, and blamed if it charges for the add-on (perhaps) in an effort to give a break to the customer who forgets to select the add-on.  That is an unfortunate reality of business, and kudos to Koodo for accepting that downside by charging what favours the customer when the customer calls in to complain (unlike some other telco's that actively act to the contrary by rubbing the customer's nose in it when they call) - it's probably the main reason I've stayed with Koodo.

In the end I do have to agree with you Orion, and I hope that you call and Koodo refunds the roaming charge - do let us know how it turns out.
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5s

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Really dwaveyca?
Since the opinions appeals court is in session, can I appeal my $276.00 (plus tax) data overage?
I know my contact clearly states .05 per mg overage, but like everyone else, I think it's too much, even though I entered into the contract.
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dwaveyca

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That would be up to Koodo, wouldn't it Steve?  If Koodo did reverse the charge I'm sure there would be people who would laud them for doing so, while there would be other people who would be critical - another no-win situation for the telco, even though it's a matter between it and its customer.

You're entitled to your opinion, and if you want to keep paying whatever your telco decides to charge you without a whimper, be my guest.  Whether a complaint about a fee is justified or not is a value judgement, as is deriding the person who makes the complaint.  But as Chad noted, it took years of customers expressing their opinions regarding the unfairness of charges for incoming texts before the telco stopped. 

As this is an open forum for customers to voice their opinions (and frustrations) pertaining to their cell service, and to exchange information about their experiences with their provider, don't be surprised to find strings like this.  I know Koodo tracks the opinions of its customers on this and other similar websites, and takes them quite seriously.  Whether you respond with a helpful comment or simply put the poster down, well, it is an open forum...
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Anna

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Hello everyone! There has been quite a lot of information going on in the thread and I would just like to clarify some things. We do have a few roaming packages that we offer to those travelling to the US depending on your needs and how long you are going for, you can view them all here http://koo.do/trvllng. If you do not wish to purchase an add-on, the pay-per-use rates are:

- 1.50$/min
- 5$/20MB  
- 5$/100 outgoing text messages (incoming messages are free of charge) 

Those rates are also available to you at the same link. We strongly suggest that you have a look at our long distance rates if you you intend to travel to the US or abroad as to be fully aware of what using your device out of the country will cost you.

@Steve Remington, did those data charges occur in Canada or out of the country? There is a 50$ overage cap that is in place for local data overages and a 100$ cap for data roaming. Once you reach your cap, your data is automatically blocked and a text message is sent asking for your consent to open the cap and continue using data. 

I hope this clarifies! If any of you have any questions concerning charges on your bill, since we do not have access to your account online, I invite you to give us a call by dialing *611 from your Koodo phone or 1-866-995-6636 from any device. Have a great day!
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5s

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Hello Anna. Charges incurred in Canada and prior to caps.
My point is, Koodo was up front with my account and overage charges. Not only did I go over, I fell in and sunk to the tune of $276.00.
It does not matter, how unreasonable one thinks, overage costs are, what matters is, you go over, you pay. Period.
You lease a car and go over, you pay. Go into overdraft, you pay. Overage on cell phone, you pay.
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5s

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Your right dwaveyca.
Owning and using a cell phone, is as voluntary, as purchasing a lottery tickets. And when you volunteer to commit to the purchase and use of a cell phone, you have committed to contract, terms and conditions, in the same spirit of law, as you would, for a voluntary mortgage, loan, car purchase, renovation and more.

Despite the fact that Koodo has the lawful right to raise prices, on thousands of grandfathered plans, they have not and do not. So don't tell Koodo Customers that they pay through the nose, like idiot sheep for their 6Gig/$60.00 or similar plans.

For those Koodo Customers that feel they are paying too much, you are and this is the reason you are.

A small group, not a majority group, of people voluntarily entered into contracts, with all the telcos.
They then used the word "forced" into 3 year contracts, at the CRTC. The CRTC then outlawed the 3 year contract, way of doing business, thus the price hikes.

OK dwaveyca, your right and since Koodo reads these posts, let them read this.

My idea is that Koodo immediately pro rate grandfathered plans and raise bills to current market value, except those that use US roaming. Then I'd like to see all plans raised another $15.00 per month across the board, except for those, who use US roaming, to ensure that ALL US roamers are treated equally, at no costs to their contracts.

I believe that those who voluntarily enter into contractual obligations with Koodo, have been unduly pressured and otherwise "forced" into same based soley upon the premise logic of dwaveyca him/herself as the case me be.

You see dwaveyca, you got me all wrong, I'm on your side and I'm shocked that you suggest I put people down and that I'm an unhelpful postphobic.
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dwaveyca

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Steve,

It was not my intent to refer to you specifically, and I regret that you took such offence.  You may be pleased to know that Koodo removed my initial comment as it was deemed disrespectful; it appears that comments that denigrate people's complaints are acceptable but comments pointing out the denigration are not.

My point, simply, is that comments such as "no one forced you to send that text", "you signed a contract so too bad", "you should have checked before doing that", etc., are not helpful, rather, they only serve to put the person down for feeling the way they do and tell them they have no reason to complain.  In the short time I've spent on this forum, it seems that there are several posters who consistently respond in this manner.  I won't speculate on what motivates them; I will say that rather than coming across as being 'right', in my view they merely come across as being self-righteous.  Frankly, I think those are the posts the Koodo mods should be removing.

I can't say I really see the point of your last post.  If you want to be on my side, let people air their concerns, and take the posters making the negative responses to task.
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Makkahn Mack

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Hopin Prepaids get a Taste of Roam

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