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I’m Karen from the Koodo Prepaid team. It’s a pleasure to meet you all. We’re currently looking at ways to improve Koodo Prepaid Self Serve. I’ve written out a few questions that I would like your opinion on. I’d really like to hear your stories of how you use Self Serve. Give me the good, the bad and the ugly! As usual, your thoughts are what will ultimately shape the future of Koodo Prepaid.
1. Tell me about yourself
a. How long have you been a Koodo Prepaid customer?
b. Have you been a Koodo Postpaid customer at any time?
2. Topping up in Self Serve
a. On a scale from 1 to 10, with 10 being awesome, how easy is it to make a payment or register a credit or Visa Debit card? Please explain.
b. Is there anything you would change about top ups in Self Serve? Please consider any steps involved in topping up, such as registering your credit/Visa Debit card, paying with top up vouchers, registering for automatic top ups, etc.
3. Purchasing Booster Add-ons or changing Base Plans in Self Serve.
a. Is there anything you would change about the Booster add-on purchase or Base Plan change/purchase process in Self Serve?
b. Is there anything you like/would not change about the Booster add-on purchase or Base Plan change/purchase process?
4. Any other comments you have about the using Self Serve are welcome!